Shipping Policy

At Vape House Australia, we are committed to providing a reliable, secure, and convenient delivery experience for customers throughout Australia. Please read the information below carefully before placing your order.

Order Processing

Orders are normally processed within one to three business days after payment has been confirmed. Processing times may vary during public holidays, promotional periods, and periods of high demand.

Once your order has been processed and dispatched, you will receive confirmation details relating to your shipment.

Discreet Packaging

We understand that privacy is important to our customers. For this reason, every order is packed carefully in plain, unbranded packaging before dispatch.

Product names, brand names, and unnecessary details are not displayed on the exterior of the package. This helps protect customer privacy while ensuring a secure and professional delivery experience.

Delivery Times

Delivery times may vary depending on your location, local courier operations, weather conditions, and other circumstances beyond our control.

  • Major metropolitan areas: 2–7 business days
  • Regional areas: 3–10 business days
  • Remote locations: Delivery times may vary

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate. We cannot accept responsibility for delays caused by incorrect addresses, missing information, or failed delivery attempts.

Lost, Delayed, or Damaged Parcels

Although we work closely with our shipping partners to ensure reliable deliveries, delays can occasionally occur. If your parcel arrives damaged or appears to be missing, please contact our support team as soon as possible so that we can investigate the matter.

Order Tracking

Tracking information will be provided whenever available. Customers are encouraged to monitor the progress of their orders after dispatch.

Customer Support

If you have any questions regarding your order, shipping times, or delivery information, our support team will be happy to assist you.

Thank you for choosing Vape House Australia.