Refund and Returns Policy
Eligibility for Returns
To be eligible for a return, products must remain unused, unopened, and in their original condition and packaging. Requests must be submitted within the applicable return period.
Damaged, Faulty, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible. To assist with the review process, we may request photographs of the item, packaging, and your order details.
Change of Mind
For hygiene, safety, and quality assurance reasons, change-of-mind returns may not be accepted after an order has been processed, shipped, opened, or used.
Order Cancellations
Orders may be cancelled before they have been prepared for shipment. Once an order has been packed or dispatched, cancellation requests may no longer be possible.
Refund Processing
Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending upon your financial institution and payment provider.
Shipping Costs
Shipping costs and service fees may not be refundable unless otherwise required by law or if an error has occurred on our part.
Lost or Delayed Shipments
Delivery times may vary because of courier operations, weather conditions, public holidays, or other circumstances beyond our control. If you experience any issues, please contact our support team for assistance.
Discreet Packaging
Every order is carefully packed in plain, unbranded packaging to protect customer privacy and ensure a secure delivery experience.
Contact Us
If you have any questions regarding refunds, returns, or shipping, please contact our customer support team.